Frequently Asked Questions

Frequently Asked Questions

Your personal information and the details of your orders are treated with the utmost privacy and are not disclosed to third parties. Also, we never ask for your credit card information via phone, text, email, or chat form of any kind.

You should only enter this information on the secure billing form when making an online payment on our website. The support administrator will send a confirmation to your personal account when your payment is received.

We use a secure encrypted connection and do not store your private data beyond the necessary timeline. For more details about how we ensure your confidentiality, check our Privacy Policy, which completely complies with the GDPR.

We help support your learning process and ensure ethical usage of our services. Our papers serve as examples or guides to help you understand and complete your assignments. You can legally use them in the following ways if properly referenced:

  • Use it as a resource for arguments or ideas for your own research
  • Use it as a resource for getting an in-depth grasp of the topic
  • Use it to make citations and research referencing Please check your college’s/university’s policies, including their definition of plagiarism and paraphrasing before using our services.

No, we do not complete online assignments or multiple-choice tests, as it goes against academic integrity policy. We also strongly recommend against sharing your personal information with writers (including any account login information) both in the paper’s details and through messages, as the company will not take responsibility if your personal data is abused in such a situation. In case you have ordered such an assignment, your order will be canceled, and money paid will be refunded.

• We have strict anti-plagiarism measures in place. All our papers are custom-written, and we use plagiarism detection tools to ensure the content is original. We provide a plagiarism-free guarantee that ensures your paper is always checked for its uniqueness. Please note that it is possible for an to guarantee no plagiarism against open Internet sources and a number of certain databases, but there is no technology (except for itself) that could guarantee no plagiarism against all sources/references that are indexed by Turnitin.

No, we do not have a database of pre-written essays. Each assignment/paper order is treated as unique, and our writers create original content from scratch based on the specific requirements provided.

We follow the formatting guidelines specified by the customer, whether it's APA, MLA, Chicago, Turabian, Harvard, or another style. You can specify your preferred format when placing an order. Unless instructed otherwise, these are the standard format elements: 1-inch margins on all sides, 275 words per page, 12-point Times New Roman font, double-spaced.

Yes, we offer a money-back guarantee on case-to-case for certain outcomes under specified terms. You can review our refund policy on our website for detailed information on the conditions and process for requesting a refund.

Our writers hold various degrees, including Bachelor's, Master's, and Ph.D. You can select the academic level when placing your order, and we will assign a writer with a corresponding degree. Our writers have various academic degrees (including Ph.D. level) with various specializations. We can easily choose an expert who fits the exact requirements for completing a particular paper. To ensure the quality of our service, we carefully evaluate each writer's skills set on the following criteria

  • Academic and professional experience
  • Results of the writer's online written English test and the writer's application essay
  • Rating in a particular field of study a writer has gained while working for

To order a paper, visit our website and navigate to the "Order Now" page. Fill in the required details in the order form, specifying your requirements, and proceed to payment.

Complete the order form by providing details such as the type of assignment, academic level, deadline, and any specific instructions. The more details you provide, the better we can meet your requirements.

We offer secure payment options using only international trustworthy payment systems or using major credit/debit cards to ensure the safety and speed of your fee transfer. Your financial information is handled with the highest level of confidentiality. After you fill out the order form, you will be redirected to the web page where tips will guide you through an easy process of paying for our service. In a couple of minutes, we receive the funds and start working on your order to provide you with high-quality academic assistance.

A complex assignment typically involves in-depth research, a higher level of analysis, or specific requirements that may require more time and expertise to complete. A complex assignment indicates an order that requires from our expert some special knowledge and more advanced research skills. Consequently, writers with such qualities should be compensated accordingly. Here is a list of disciplines the service complex assignment applies to:

  • Accounting
  • Architecture, Building and Planning
  • Chemistry
  • Computer science
  • Finance
  • Mathematics
  • Physics
  • Statistics
  • IT, Web
  • Biology (and other Life Sciences)
  • Civil Engineering
  • Engineering If you place an order for one of these disciplines, you will be charged a 20% more than for ordinary assignments. Orders that fall into the category "Other" are reviewed by the support team, and if they identify your discipline as a complex one, you will be charged an additional percentage initial order price. You will be notified of the price change and receive a link for additional payment.

You can upload any additional materials or instructions directly through your client account when placing the order. You can attach any of the required case studies/articles/additional materials directly to the Files tab. As soon as you upload the materials, they become visible to your writer. If you experience any difficulties with uploading your files, feel free to contact our support manager and ask for assistance.

Yes, you have the option to choose a preferred writer when placing an order. If the selected writer is unavailable, we will suggest alternatives with similar expertise. If you are a returning customer, you can request the writer who previously completed an order for you. When placing a new order, you need to choose the Request writer option and select the writer you need from the drop-down list. Yet, there may be cases when this particular expert is not available at the moment. Therefore, a different writer can be assigned to your order.

Yes, you can communicate with your assigned writer through our messaging system on the platform. You will also get an email notification about every new message received from the writer. To ensure your paper is completed in the best possible way, we recommend checking your personal account from time to time to see if your writer has any questions regarding your order.

We match you with a writer immediately you place the order and we understand the requirements. Sometimes it may take more time to find an available expert if you have a complex assignment or subject. You can always check the status of your order, including if a writer was assigned, on your personal account.

We assign writers based on their expertise and availability, ensuring they have the necessary knowledge for your specific order. Our writers vary from ENL (English as a native language) to ESL (English as a second language) who are experts with a strong command of English. We thoroughly test each of them before hiring, so you can be sure of your paper’s quality, even if it is completed by an ESL writer. Thus, you can choose from:

  • Best available writers—experts in your field who can complete a paper of the requested type and academic level;
  • Advanced specialists—writers with greater experience who also deal with more complex tasks and disciplines;
  • Top-10 writers—the specialists with the highest ratings from our previous customers who will help you get the most out of your paper.

Yes, you can request additional materials like slides and charts when placing your order. Be sure to provide clear instructions to the writer regarding your preferences.

Yes, upon request, we can provide copies or links to the sources cited in your paper.

In some cases, early delivery may be possible. Please specify your deadline when placing the order, and we will do our best to accommodate your request.

We offer free revisions/editing and review to make your paper comply with the original instructions you set while placing the order. This is done within a specified timeframe after the order is delivered. A free revision is only possible To ask for a free revision, always use the revision button on your personal order page. If you have any extra requirements or need to rewrite the entire paper or large parts of it beyond the original instructions, you will have to pay an extra fee for such a revision. Please, contact our support service to calculate the cost of the revision your paper may need.

Your personal account is a secure space on our website where you can track your orders, communicate with writers, and manage your profile and preferences.

  • Your Orders tab: Here, you can track your order history with and view the list of all your current and finished or canceled projects.
  • New Order tab: where you can submit a new paper request.
  • Profile section: which contains your personal information and allows you to change your password if needed.

The completion time depends on the deadline you specify when placing the order. Our writers work efficiently to deliver quality papers within the agreed-upon timeframe. Make sure you upload all the additional materials at the very beginning. If you fail to do that, the deadline for your order will be delayed as we await for the missing information/resources such as reading materials, class texts, or instructions prompt.

You can request a number of on-demand options, including the possibility to shorten your deadline on the “My Order” page. Note that you will be charged additionally according to the new delivery time chosen. Before ordering this option, you may check how the price will change in our calculator. Please contact our support team to discuss specific requests for early delivery.

Once your paper is completed, you will receive a notification via email. You can then download the paper directly from your personal account on our website.

To cancel an order, contact our customer support team as soon as possible. The cancellation process and any associated fees will be explained to you.

You are guaranteed a refund on several cases as per our refund policy. You can receive a full refund if you have paid for your order twice, if you have placed two identical orders, or if your paper was not delivered as agreed. Additional information on this can be found on our refund policy page. Contact our support team for further assistance with refund requests.

Yes, you can request revisions if the paper does not meet your expectations. We offer free revisions within a specified time. In case your assignment needs to be changed, you can request a revision from the Files tab of your personal account. To do this, send your comments to your writer and state how much time he or she has to incorporate all the necessary changes. Please check our revisions policy for more information.

Let us know immediately by entering a live chat, sending a message, email, or calling us directly. Our support manager will carefully examine your order and will assist you with it right away. The reasons for late delivery may vary from time to time. It can happen that you have entered a wrong email address or your spam filter does not allow you to receive emails from us. It is also possible that the writer is waiting for your reply and cannot continue working without your feedback. Whatever the case may be, contact us if you have any problems with getting your order on time.

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